Shipping policy

Shipping Policy

Thank you for shopping with alano.one. Below you will find important information about how we process and ship orders within South Africa.

Order Processing

Orders that are paid before 12:00 PM on a business day are usually dispatched the same day.

Orders placed after 12:00 PM, on weekends, or on public holidays will usually be processed on the next business day.

Shipping Provider

We use Bob Go as our shipping management platform. Through Bob Go, we select the most suitable courier service for your order based on the delivery option chosen, destination, and service availability.

Delivery Areas

We currently ship within South Africa.

Shipping Options

Nationwide Delivery

Service	Estimated Delivery Time	Price
Economy Door	3 - 7 business days 4 - 8 business days for outlying areas	R85.00
Standard Door	2 - 4 business days 3 - 5 business days for outlying areas	R119.70 KZN: R109.20
Express Door	1 - 2 business days 2 - 3 business days for Western Cape and remote areas	R148.40

Delivery estimates exclude order processing time.
Standard Door to Western Cape and other outlying provinces may take 3 - 5 business days.
Express delivery is typically overnight to Gauteng, KwaZulu-Natal, and Mpumalanga, and 2 - 3 business days to Western Cape and remote areas.

Important Delivery Notes

Delivery times are estimates only and are not guaranteed.
Outlying or remote areas may take longer than the standard delivery window.
Courier delays may occur during peak periods, promotional periods, severe weather, or other unforeseen events.
Shipping rates may be updated from time to time without prior notice.

Tracking

Once your order has been shipped, you will receive tracking information so you can monitor the progress of your delivery.

Incorrect Addresses

Please make sure your shipping address and contact details are correct when placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe your parcel is missing, please contact us as soon as possible at support@alano.one so we can assist.